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How to shop with Ajediam
Questions & Answers
- What is the usual production and delivery time for a made to measure jewel at Ajediam?
- I received a quote via email, what does the price include?
- What are the steps involved in ordering a made to measure jewel with Ajediam?
- What are the return policies at Ajediam?
What is the usual production and delivery time for a made to measure jewel at Ajediam?
Once the diamond has been chosen and the design for jewel has been confirmed, the creation of a bespoke piece usually takes up to 3 weeks. This depends mostly on the design process and wether or not our clients wish to do revisions to their designs. We always try our best to manage it in under 2 weeks. We provide fast and free shipping for our orders within Europe. All our shipments are safely packaged and fully insured.
I received a quote via email, what does the price include?
We usually separate the price for the main diamond and the price of the jewelry setting. We do so in order to make it easier for our clients to understand our pricing and compare offers they may receive from competitors.
Our price for the diamond includes VAT and the complimentary gemological report. Our price for the settings includes VAT, the 3D design of your jewel with possible revisions, a beautiful packaging box, the shipping and insurance costs for a delivery address within EU, as well as a lifetime jewelry care guaranty.
Our price for the diamond includes VAT and the complimentary gemological report. Our price for the settings includes VAT, the 3D design of your jewel with possible revisions, a beautiful packaging box, the shipping and insurance costs for a delivery address within EU, as well as a lifetime jewelry care guaranty.
What are the steps involved in ordering a made to measure jewel with Ajediam?
1. You need to send us your ring size and design directions so we can start working on the setting design.
2. You will receive the invoice for your jewel, 30% must be paid upfront to start the work.
3. For rings, you will receive the 3D wax model via express delivery.
4. When you are happy with the design, we will start casting your ring.
5. After pre-polishing the ring, all stones will be set and the ring be polished again.
6. We will ask you to complete the payment for the rest of invoice.
7. Your ring will be sent to you in a beautiful and safe packaging via express insured delivery.
8. We get in touch with you to be sure your order is exactly how you wanted it
2. You will receive the invoice for your jewel, 30% must be paid upfront to start the work.
3. For rings, you will receive the 3D wax model via express delivery.
4. When you are happy with the design, we will start casting your ring.
5. After pre-polishing the ring, all stones will be set and the ring be polished again.
6. We will ask you to complete the payment for the rest of invoice.
7. Your ring will be sent to you in a beautiful and safe packaging via express insured delivery.
8. We get in touch with you to be sure your order is exactly how you wanted it
What are the return policies at Ajediam?
In short, if you order a ready made jewel, you have the right to return the unworn and undamaged jewel within 4 weeks as per EU regulation. When the jewel is made to order or personalised, we are not able to accept returns. However we do our very best to make our clients happy and are happy to work on any possible adjustments. Please read our full return policy here.
