Education

Payments & Delivery

Every Ajediam jewel is made to order in our Antwerp atelier. Here is exactly how ordering, paying and delivery work, so you always know where your diamond is and what happens next.

How your order works

1ChooseYour Ajediam expert selects diamonds for you, with GIA certificate, video and a 3D design of your jewel.
2ApproveOnce you approve the stone and the design, you receive a pro forma invoice with all details and the total price, VAT included.
3Pay securelyBy bank transfer or card. As every piece is made just for you, payment is made in full before production starts.
4Crafted & deliveredOur atelier creates your jewel and ships it free and fully insured, with its certificate, to your door.

Your purchase is protected

Certified diamondsYou receive the GIA certificate number before you pay, and can verify it yourself at gia.edu.
Fully insured deliveryFree and insured for the full value until you sign for it, with Malca-Amit, FedEx or another specialised carrier.
15-day returnsOn ready-to-ship pieces. Read the conditions, including for custom orders.
Buyback guaranteeWe buy back the diamonds we sell. How it works.
A Belgian companyAjediam is a brand name of OnlyJewels BV, Hoveniersstraat 19, 2018 Antwerp, Belgium.
Visit us any timeOur office is in the heart of the Antwerp Diamond District. Book an appointment.

Payment methods

Bank transferRecommended
The safest way to pay larger amounts, with no fees for you. Instant SEPA transfers within Europe arrive in seconds. Our bank details are printed on your invoice.
Card
Visa, Mastercard, Maestro and Bancontact, protected by 3D Secure, in our Antwerp office. Ordering from abroad? Bank transfer is the simplest way to pay.
Protect yourself from fraud. We will never send you new bank details by email, WhatsApp or phone. If you receive such a message, call us before paying: +32 (0)3 808 72 02.

For your safety, payments are accepted when the card or account holder’s name matches the name of the person receiving the parcel (ID required on delivery).

Prices & VAT

All prices include 21% Belgian VAT.

Delivery outside the EU: your invoice is issued without Belgian VAT. Import duties and taxes in your country are paid by the receiver; we recommend checking the rates for fine jewelry or loose diamonds with your local customs office.

Visiting from outside the EU: buy in person and get a 100% VAT refund. Have your invoice stamped by customs at the airport when you leave the EU (with your passport, boarding pass and the jewel), then send it back to us by post, no later than the end of the third month after the month of purchase. We then refund the VAT. Prefer it faster? A partial refund at the airport via Global Blue is also possible; we have the forms at our office.

Travelers are responsible for declaring their purchase when they enter their home country.

Delivery

Delivery is free worldwide, with express delivery on request. Depending on the jewel, its value and the destination, we choose the safest carrier: Malca-Amit, Brinks, FedEx, DHL, UPS or Ferrari, and sometimes we deliver in person. Our client care team follows your parcel until it is in your hands.

We ship worldwide: all EU countries, the UK, Switzerland, Norway, the USA, Canada, Mexico, Australia, New Zealand, Japan, China, South Korea, Singapore and many more. Your country is not covered? Ask us for a custom solution.

Cancellations

You may cancel an order as long as production of your jewel has not started, and you receive a full refund. Once bespoke production has started, cancellation is no longer possible. Ready-to-ship pieces that have already been shipped can be returned under our returns policy.

Questions? Our client care team is here for you: +32 (0)3 808 72 02 · care@ajediam.com